Frequently Asked Questions

Everything you need to know about your next luxury timepiece.

Are all watches sold on WatchPilot™ authentic?

Yes, every timepiece we sell is 100% authentic and sourced directly from authorized brand distributors. Each watch arrives in its original packaging with a valid manufacturer's warranty.

How long does shipping take and is it tracked?

Standard shipping typically takes 3-5 business days, while express options are available at checkout. All orders include a tracking number sent via email as soon as your package leaves our warehouse.

What is your return policy for luxury watches?

We offer a 30-day return policy for all unworn watches in their original condition with all protective films and tags intact. Please contact our support team to initiate a return authorization.

Can I have my watch resized before delivery?

Absolutely. We offer a complimentary bracelet resizing service. Simply provide your wrist measurement in the 'Order Notes' section at checkout, and our experts will adjust the links for you.

Do you offer international shipping?

Yes, WatchPilot™ ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes depending on your country's regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm for eligible customers.